Designing a config-driven agentic RAG platform for customer support

Customer support is one of the few places where RAG and agents earn their keep immediately: the...

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Orchestrating Agents: Nobody Decides Who Goes Next

In a Strands swarm, routing is a model's tool call and termination is silence. Real runs against strands-agents 1.63.0 show what 'completed' actually means: nobody asked for help.