Big Tech firms are pouring billions into AI agents capable of autonomous decision-making. The global market is projected to climb from 10.9 billion USD in 2026 to 182.9 billion USD by 2033. Meta has unveiled Business Agent for WhatsApp, while Google, Microsoft and OpenAI are all competing for the customer service automation space. https://theconversation.com/more-than-chatbots-why-business-ai-agents-are-big-techs-next-product-battleground-285055 #AIagent #AI #GenAI #AIEnterpriseBackbone
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