GNews news News 2d ago

From Microsoft to Uber, AI Shrinks Customer Service Workforces

Artificial intelligence (AI) is beginning to reshape the global call centre industry, with companies increasingly using AI-powered chatbots and voice assistants to handle routine customer queries that were once managed by human agents. According to a... [2357 chars]

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Source Name: Outlook Business
Source Url: https://www.outlookbusiness.com

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From Microsoft to Uber, AI Shrinks Customer Service Workforces

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