Two months that changed the system in kind, not size: the boundaries a copilot can ignore and a customer-service flow cannot.
From AI support copilot to agentic customer service
Related
The Microservices Mirage: How “Decoupling” Became a Distributed Monolith
We had twenty-three microservices. I know the exact number because I counted them during a...
Running AI Agents on Kubernetes Without Handing Them the Cluster: Agent Sandbox + gVisor, Step by Step
Running AI Agents on Kubernetes Without Handing Them the Cluster: Agent Sandbox + gVisor,...
What Agent Memory Should Keep, What It Should Drop — and Why That Is Harder Than It Sounds
A bounded design note for agent-memory builders: trust decays, not capacity. Criteria order, promotion/demotion rules, how to set frequencies without fake constants, and a soft toy...