“Are you a robot? If you’re not, you’re going to be pretty sure you’re not. Still, online at least, you likely find it d...

“Are you a robot? If you’re not, you’re going to be pretty sure you’re not. Still, online at least, you likely find it difficult to tell who else is and is not. Businesses find this difficult, too, and it’s getting harder all the time. If you were forced to guess, the odds would tell you to guess robot, because at this point there are more bots online than people. To deal with this problem, businesses retain bot-detection and bot-management firms, a specialty within the field of cybersecurity. Their task used to be to block bots, but, with the rise of agentic A.I., that has changed. Now the problem is how to let in the good bots (like the avatar you send to the Gap to buy you a new pair of pants) and keep out the bad bots (like the thief trying to scrape the data of every Gap customer). The rest of us have to be our own bot detectors. It’s been suggested to me that if you’re on the phone or in an online chat with a customer-service “person” and you aren’t sure whether you’re talking to...