In a recent Chain Store Age Q&A, Alexei Klestoff discussed New York City's proposed rules for automated customer service...

In a recent Chain Store Age Q&A, Alexei Klestoff discussed New York City's proposed rules for automated customer service, including how businesses can keep customers from getting stuck in a "doom loop" of unhelpful responses.#AI #ConsumerProtectionhttps://www.zwillgen.com/publication/alexei-klestoff-on-proposed-nyc-customer-service-chatbot-law

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