The McDonald's AI jailbreak story was fabricated. The Chipotle one before it was Photoshopped. I get why they went viral...

The McDonald's AI jailbreak story was fabricated. The Chipotle one before it was Photoshopped. I get why they went viral, they're kinda funny. But they're pulling attention away from the cases that actually happened and actually cost companies money.Amazon's Rufus chatbot got manipulated into providing instructions for obtaining dangerous chemicals. A Chevy dealership's bot was maneuvered into agreeing to sell a $76,000 Tahoe for a dollar. Air Canada's bot invented a refund policy that didn't exist, a customer relied on it, and when the airline said "that's not our problem, the bot is its own entity," a Canadian tribunal told them exactly where to put that argument.If you're a CIO, the legal question sitting underneath all of this is the one worth losing sleep over:- Prompt injection isn't exotic. It works because LLMs are built to be responsive to language, not resistant to it. There is no patch that fully closes this.- Any AI you deploy on a customer-facing surface is making represen...